Frequent Asked Questions
Shipping Information
Enter the Arsin site. Click on the My Orders option. In this section, you can see your order by clicking on the details. In this section, you can follow the process of preparing and sending your order
Get your order delivered within 2-3 weeks with our quick and cost-effective Standard Delivery option.
Get your order even faster using our Express Shipping option! Eligible products are shipped with Australia Post eParcel Express with an estimated delivery time of 2-4 business days and its delivery cost will be calculated based on your distance within Australia
You can cancel an order or a shipment that you refused to send by referring to your profile. You can refer to the additional information to view the order cancellation process.
To change your order via the Website, log into 'My Account,' go to 'My Orders' and select the order you wish to change.
Payment
You can pay by Visa, MasterCard, American Express or in split by afterpay or Zip through Arsin Website.
General
You can register your request through the return request form in the user account, contact us page and phone number.
You can get points in two ways: 1. buying goods 2. Register a comment
If you receive a damaged item in your order or if a substitute item isn't suitable, you can: Contact our customer care team member who can process a refund for the item. Speak to one of our team members in store at the customer service desk. Please have the product available to scan and details of your purchase including payment. Refunds will be processed in 2-5 business days.